How do I change the system language?
You can change the language in our app.
Open settings on your iPhone/iPad > General > Language & Region > iPhone Language > Choose your Language
I found a bug. How do I report it?
We thank and encourage our users to help us improve our products, as we enhance the user experience of ScannerLens.
If you find any issue in the UI, product functions, and copywriting, please share screen-recordings or screenshots to us at support@scannerlens.com or fill up the form here.
If a bug is verified, we’ll reward you with a Premium account code for redemption.
How do I contact you for other issues?
We’d love to hear from you on feedback or suggestions! You can contact us at support@scannerlens.com or fill up our contact form here.
How can I open ScannerLens quickly to improve my efficiency?
1. Tap the icon to open – this is the most common way.
2. Press down on ScannerLens’ icon with 3D-touch to import from photo or start scanning immediately.
3. Open the app with Siri to ‘scan PDF’
4. If those keywords are not in your daily usage, add your preferred keywords under Settings > Accessibility > Accessibility Shortcut
5. A less common way – use our URL schemes: scannerlens-api://home to open ScannerLens quickly! Learn more about Apple’s URL schemes here.
How do I transfer the data to a new iPhone?
You can enjoy your premium account in the new device if you are using the same iCloud account.
As we do not have access to your scanned document (they are saved on your device), so do make sure your documents are synced across your new device for the transfer.
Is ScannerLens free to use?
ScannerLens is 100% free to use. However, added features, zero ads and unlimited scans can be unlocked with a subscription fee. You can cancel your subscription anytime on your device.
How do I remove the ads?
We sustain our freemium model through ads revenue. If the ads are too big of a distraction, you may upgrade to a premium account, which will be ad-free.
Do you provide student discounts?
Yes! Find out more about our student ambassador program here.